Last updated: 1 October 2025

At Khcycle, we want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, our return and refund policy ensures that your concerns are handled smoothly.

1. Order Changes (Before Shipping)

• If you would like to change your order before it has been shipped, we will gladly process the change at no additional cost.

2. 14-Day No Questions Asked Return Policy

• If you change your mind about the colour or find that the size does not fit, don’t worry! You may return your item within 14 days from the date of receipt for an exchange or refund, subject to the Return Eligibility conditions below.
• Returns should be made in person at our Khcycle Kaki Bukit office.
• If your item arrives damaged or if you receive the wrong item, we will arrange a prompt replacement at no cost to you.

3. Return Eligibility

To qualify for a return, your item must meet all of the following conditions:

• Returned within 14 days of delivery.
• In new, unused condition.
• Original packaging and labels intact.
• Item was not purchased at a discount of 50% or greater.

We reserve the right to reject any return if the item does not meet these conditions or if it is no longer in acceptable condition due to wear and tear, misuse, or abnormal usage.

4. Refund Amount & Method

• Delivery costs are non-refundable.
• A processing fee of 10% of the final paid price will be deducted.
• Refund calculation:
  Refunded Amount = Final Paid Price – Delivery Fee – 10% Processing Fee
• Refunds will be issued to the same payment method used for the original purchase.

5. Exchanges

• If you wish to exchange an item (e.g., for a different size or colour), this can be arranged provided the returned item meets the eligibility criteria.
• Exchanges can be made for another item of the same value, or for an item of higher value with a top-up of the price difference. No 10% Processing Fee applies to exchanges.
• Exchanges are subject to stock availability.

6. Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

• Items purchased at a discount 50% or greater.
• Products sold with existing defects explicitly described at the time of purchase.
• Food products (e.g., nutrition bars, food, or consumables).
• Bib shorts and other intimate apparel.

7. How to Return an Item

1. Contact us via our Contact Us page to request a return.
2. Bring the item to our Khcycle Kaki Bukit office within the 14-day window (shipping costs to us are borne by the customer).
3. Once inspected and approved, we will process your refund or exchange.

8. Contact Us

For any questions about returns, refunds, or exchanges, please reach out via our Contact Us page.