Our Policies
Our Policies
Privacy Policy
Last updated: 1 October 2025
Khcycle (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, shop in-store, or interact with our services. By using our website or providing your information to us, you agree to the practices described below.
Information We Collect
We may collect the following types of information:
- Personal details (e.g., name, email address, phone number, billing/shipping address) when you place an order or sign up for an account.
- Payment information (processed securely by third-party payment providers; we do not store full payment card details).
- Order history (products purchased, dates, transaction details).
- Technical data (IP address, browser type, device information, cookies, and analytics data when you use our website).
- In-store data (contact details you provide for receipts, loyalty programmes, or special orders).
How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Provide customer support and respond to enquiries.
- Send order updates, service notices, and promotional offers (if you have opted in).
- Improve our website, products, and services.
- Meet legal, tax, and regulatory requirements.
Sharing Your Information
We respect your privacy and will never sell your personal information. We may share your information only with:
- Service providers (e.g., payment processors, delivery companies, IT support) who help us run our business.
- Legal authorities if required by law or to protect our rights.
- Business partners (e.g., loyalty or rewards programme providers), but only if you have opted in.
Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and improve functionality. You may adjust your browser settings to block cookies, but some features of our site may not work properly without them.
Data Security
We take reasonable measures to safeguard your personal information against loss, misuse, or unauthorised access. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or update your personal information.
- Request deletion of your data (subject to legal or contractual obligations).
- Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us using the details below.
Retention of Data
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us via our Contact Us page.