1. Terms of Use
Last updated: 1 October 2025
Welcome to Khcycle! These Terms and Conditions (“Terms”) govern your use of our website and services, whether you are browsing, shopping online, or making purchases in-store. By using our website or services, you agree to be bound by these Terms.
Eligibility to Use the Site
- You must be at least 18 years old, or the age of full contractual capacity in your jurisdiction, to make purchases through our website.
- By using our site, you represent that all information you provide is accurate and complete.
- We reserve the right to refuse service, terminate accounts, or cancel orders if we believe a user has violated these Terms.
Intellectual Property Rights
- All content on this website, including text, graphics, images, logos, trademarks, and software, is the property of Khcycle or its licensors and is protected under copyright and trademark laws.
- You may view, print, or download materials from the site for personal, non-commercial use only.
- You may not reproduce, distribute, modify, or exploit our content for commercial purposes without prior written consent.
Limitation of Liability
- Except as expressly provided under our Warranty Policy or as required by applicable law, our website and services are provided on an “as is” and “as available” basis.
- While most products we sell come with a manufacturer’s warranty, we make no other representations or warranties of any kind, whether express or implied, including but not limited to fitness for a particular purpose or non-infringement.
- To the fullest extent permitted by law, our liability for any claim arising out of or related to your use of our website or purchase of products shall be limited to the amount you paid for the product in question.
- We are not liable for any indirect, incidental, or consequential damages, including loss of profits, loss of data, or business interruption resulting from your use of the website or purchase of our products.
Governing Law & Dispute Resolution
- These Terms shall be governed by and construed in accordance with the laws of Singapore.
- Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
Account Termination & Suspension
- We may suspend or terminate your account and access to our services at any time, without prior notice, if we reasonably believe that you have violated these Terms.
- Upon termination, your right to use our website and services will cease immediately.
- Provisions of these Terms that should reasonably survive termination (e.g., intellectual property, limitation of liability) will remain in effect.
Changes to These Terms
- We may update these Terms from time to time. Any changes will be posted on this page with the updated date.
- Continued use of our website after changes are made constitutes your acceptance of the revised Terms.
Contact Us
For any questions about these Terms, please contact us at sg@khcycle.com.
2. Privacy Policy
Last updated: 1 October 2025
Khcycle (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, shop in-store, or interact with our services. By using our website or providing your information to us, you agree to the practices described below.
Information We Collect
We may collect the following types of information:
- Personal details (e.g., name, email address, phone number, billing/shipping address) when you place an order or sign up for an account.
- Payment information (processed securely by third-party payment providers; we do not store full payment card details).
- Order history (products purchased, dates, transaction details).
- Technical data (IP address, browser type, device information, cookies, and analytics data when you use our website).
- In-store data (contact details you provide for receipts, loyalty programmes, or special orders).
How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Provide customer support and respond to enquiries.
- Send order updates, service notices, and promotional offers (if you have opted in).
- Improve our website, products, and services.
- Meet legal, tax, and regulatory requirements.
Sharing Your Information
We respect your privacy and will never sell your personal information. We may share your information only with:
- Service providers (e.g., payment processors, delivery companies, IT support) who help us run our business.
- Legal authorities if required by law or to protect our rights.
- Business partners (e.g., loyalty or rewards programme providers), but only if you have opted in.
Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and improve functionality. You may adjust your browser settings to block cookies, but some features of our site may not work properly without them.
Data Security
We take reasonable measures to safeguard your personal information against loss, misuse, or unauthorised access. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or update your personal information.
- Request deletion of your data (subject to legal or contractual obligations).
- Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us using the details below.
Retention of Data
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us via our Contact Us page.
3. Shipping & Delivery Policy
Last updated: 1 October 2025
Khcycle (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, shop in-store, or interact with our services. By using our website or providing your information to us, you agree to the practices described below.
Information We Collect
We may collect the following types of information:
- Personal details (e.g., name, email address, phone number, billing/shipping address) when you place an order or sign up for an account.
- Payment information (processed securely by third-party payment providers; we do not store full payment card details).
- Order history (products purchased, dates, transaction details).
- Technical data (IP address, browser type, device information, cookies, and analytics data when you use our website).
- In-store data (contact details you provide for receipts, loyalty programmes, or special orders).
How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Provide customer support and respond to enquiries.
- Send order updates, service notices, and promotional offers (if you have opted in).
- Improve our website, products, and services.
- Meet legal, tax, and regulatory requirements.
Sharing Your Information
We respect your privacy and will never sell your personal information. We may share your information only with:
- Service providers (e.g., payment processors, delivery companies, IT support) who help us run our business.
- Legal authorities if required by law or to protect our rights.
- Business partners (e.g., loyalty or rewards programme providers), but only if you have opted in.
Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and improve functionality. You may adjust your browser settings to block cookies, but some features of our site may not work properly without them.
Data Security
We take reasonable measures to safeguard your personal information against loss, misuse, or unauthorised access. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or update your personal information.
- Request deletion of your data (subject to legal or contractual obligations).
- Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us using the details below.
Retention of Data
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us via our Contact Us page.
4. Payment Policy
Last updated: 1 October 2025
At Khcycle, we aim to make your shopping experience simple and secure. This Payment Policy explains the payment options available for both online and in-store purchases.
Online Payments (Ecommerce)
For purchases made through our website, we accept the following secure payment methods via Stripe payment gateway:
- On checkout
- Major credit cards / debit cards (Visa, MasterCard, American Express, etc.)
- Express checkouts
- Apple Pay / Google Pay
- Link by Stripe
Stripe ensures that your payment details are encrypted and processed securely. We do not store your full card details on our servers.
In-Store & Offline Payments
For purchases made in our physical shop or arranged offline, we accept payment via:
- In-Store:
- Major credit cards / debit cards payments (Visa, MasterCard, American Express, etc.) are supported at our store counter.
- PayNow (UEN: 197502161E KIAN HONG CYCLE PTE LTD)
- Offline:
- PayNow (UEN: 197502161E KIAN HONG CYCLE PTE LTD)
- Please use your invoice number as the PayNow reference number to help us match your payment with your order.
- PayNow (UEN: 197502161E KIAN HONG CYCLE PTE LTD)
Payment Terms
- Full payment must be made at the time of checkout (online) or before goods are released (offline/in-store).
- All prices are listed in Singapore Dollars (SGD) and include prevailing Goods and Services Tax (GST), where applicable.
- Orders will only be processed once payment is successfully received.
Failed or Declined Payments
- If your payment fails or is declined, your order will not be processed.
- You may attempt to complete the transaction again using a valid payment method.
- We reserve the right to cancel any orders for which payment is not received within a reasonable time.
Refunds & Adjustments
- Any refunds (where applicable, e.g., for returns or cancellations) will be processed through the original payment method used.
- Processing times for refunds may vary depending on your bank, card issuer, or payment service provider.
Contact Us
If you have questions or issues with payments, please contact us via our Contact Us page.
5. Refunds, Returns & Exchange Policy
Last updated: 1 October 2025
At Khcycle, we want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, our return and refund policy ensures that your concerns are handled smoothly.
Order Changes (Before Shipping)
- If you would like to change your order before it has been shipped, we will gladly process the change at no additional cost.
14-Day No Questions Asked Return Policy
- If you change your mind about the colour or find that the size does not fit, don’t worry! You may return your item within 14 days from the date of receipt for an exchange or refund, subject to the Return Eligibility conditions below.
- Returns should be made in person at our Khcycle Kaki Bukit office.
- If your item arrives damaged or if you receive the wrong item, we will arrange a prompt replacement at no cost to you.
Return Eligibility
To qualify for a return, your item must meet all of the following conditions:
- Returned within 14 days of delivery.
- In new, unused condition.
- Original packaging and labels intact.
- Item was not purchased at a discount of 50% or greater.
We reserve the right to reject any return if the item does not meet these conditions or if it is no longer in acceptable condition due to wear and tear, misuse, or abnormal usage.
Refund Amount & Method
- Delivery costs are non-refundable.
- A processing fee of 10% of the final paid price will be deducted.
- Refund calculation:
Refunded Amount = Final Paid Price – Delivery Fee – 10% Processing Fee - Refunds will be issued to the same payment method used for the original purchase.
Exchanges
- If you wish to exchange an item (e.g., for a different size or colour), this can be arranged provided the returned item meets the eligibility criteria.
- Exchanges can be made for another item of the same value, or for an item of higher value with a top-up of the price difference. No 10% Processing Fee applies to exchanges.
- Exchanges are subject to stock availability.
Non-Returnable Items
The following items are not eligible for return, refund, or exchange:
- Items purchased at a discount 50% or greater.
- Products sold with existing defects explicitly described at the time of purchase.
- Food products (e.g., nutrition bars, food, or consumables).
- Bib shorts and other intimate apparel.
How to Return an Item
- Contact us via our Contact Us page to request a return.
- Bring the item to our Khcycle Kaki Bukit office within the 14-day window (shipping costs to us are borne by the customer).
- Once inspected and approved, we will process your refund or exchange.
Contact Us
For any questions about returns, refunds, or exchanges, please reach out via our Contact Us page.
6. Warranty Policy
Last updated: 1 October 2025
At Khcycle, we stand by the quality of our products. This Warranty Policy explains the coverage, exclusions, and process for warranty claims relating to bikes, parts, and accessories purchased from us.
Warranty Coverage
- Bicycles
- Bicycle Frame – Frame is covered under the bike manufacturer’s warranty for defects in materials or workmanship. Warranty duration varies by brand; please refer to the manufacturer’s warranty terms.
- Parts and Components – Individual parts (e.g., fork, wheels, drivetrain, brakes) are covered by the respective manufacturer’s warranty. Coverage typically applies to manufacturing defects only.
- Parts, Components and Accessories – Warranty applies only to items with explicit manufacturer coverage (e.g., fork, wheels, drivetrain, brakes, lights, pumps, apparel, shoes).
During the warranty period, defective items will be repaired or replaced at no additional charge, subject to manufacturer approval.
Warranty Exclusions
This warranty does not cover:
- Normal wear and tear (e.g., tires, tubes, chains, brake pads, handlebar tape).
- Damage caused by accidents, misuse, abuse, neglect, or abnormal usage.
- Damage from improper assembly, installation, or maintenance not performed by a qualified mechanic.
- Modifications or alterations not approved by the manufacturer.
- Cosmetic damage (e.g., scratches, dents, paint chips) that do not affect performance.
- Consumable items such as nutrition products, lubricants, or batteries.
Warranty Claim Process
- Contact us via our Contact Us page with your proof of purchase (receipt or invoice), a description of the issue, pictures of the product and defect.
- Upon our request, bring the product to our Khcycle Kaki Bukit office or ship it to us (shipping costs to us are borne by the customer).
- Our team will inspect the item and, if necessary, forward it to the manufacturer or distributor for evaluation.
- If the claim is approved, the item will be repaired or replaced as per the manufacturer’s terms. If not approved, we will return the product to you.
Customer Responsibilities
- Products must be properly maintained according to the manufacturer’s instructions.
- Proof of purchase is required for all warranty claims.
- Any costs of shipping or transportation for warranty evaluation are the responsibility of the customer, unless otherwise stated.
Limitations of Liability
- Our responsibility is limited to the repair or replacement of defective items under warranty.
- We are not liable for incidental or consequential damages (e.g., loss of use, personal injury, or property damage).
- Warranty coverage is valid only for the original purchaser and is non-transferable.
Contact Us
For questions or to initiate a warranty claim, please contact us via our Contact Us page.